Shipping policy

Delivery Information

Here is everything about how your Elrak order gets to you — from the moment you check out to the moment it arrives at your door — including the timeframes we commit to and your options if a shipment runs late.

1. Where We Ship

We currently ship to the United States. We do not ship to P.O. boxes, APO/FPO/DPO addresses or U.S. territories unless the carrier confirms delivery to your address; orders to unsupported destinations are cancelled and refunded in full before shipment.

2. Where Orders Ship From

Orders are fulfilled from the United States, China and the European Union, depending on the product and stock location closest to you. Some items are dispatched directly from our partner warehouses abroad; these shipments take longer to arrive and travel through international customs — the delivery estimate shown at checkout already accounts for this. We ship with USPS, UPS and JS Express and comparable carriers. Orders containing several items may be shipped in separate parcels, each with its own tracking number, at no extra cost to you.

3. Shipping Costs

We offer two shipping options at checkout:

Economy Shipping — USD 9.94, estimated delivery 7–14 business days after dispatch. Free on orders of USD 100 or more.
Express Shipping — USD 18.95, estimated delivery 7–12 business days after dispatch. Not eligible for free shipping.

The shipping cost is shown in your cart and at checkout before you pay; the total displayed at checkout is the total charged to your card, with no handling fees added later. Import duties and taxes, where they apply, are explained in the "Customs, Duties and Taxes" section.

4. Processing Time

Orders are processed within 1–2 business days after payment is confirmed (business days are Monday to Friday, excluding U.S. federal holidays). Processing covers payment verification, picking, quality check and packing. Orders placed on weekends or holidays are processed on the next business day. You receive a confirmation email when the order is placed and a second email, with tracking, when it ships.

5. Delivery Times

After processing, delivery takes 7–14 business days with Economy Shipping and 7–12 business days with Express Shipping. Counting processing, a standard order arrives about 8–16 business days after purchase. These estimates are based on our actual carrier performance and are given in business days (Monday–Friday, excluding holidays); they are not guaranteed dates and can be affected by weather, customs processing, peak-season carrier volume and incorrect address details. If we learn that an order cannot ship within the promised time, we notify you as described under "Delays".

6. Delays

We take our shipping promise seriously. If we become aware that your order cannot be shipped within the time promised at checkout, we will contact you before that date with either a definite revised shipping date or, if we cannot determine one, an explanation. In every case you may cancel the order and receive a full and prompt refund — just reply to our notice or email info@elraktravel.com; cancelling costs you nothing. If a revised date is more than 30 days after the original one, or if we have already delayed once, your order is cancelled and refunded automatically unless you expressly tell us you want to wait. Refunds for cancelled orders are issued within 7 business days. This procedure follows the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435).

7. Import Duties and Taxes

Shipments dispatched from outside the United States are subject to U.S. customs clearance. Since the elimination of the de minimis exemption in 2025, import duties can apply to parcels of any value. Where duties apply, we pay them: our prices include all import duties and taxes for deliveries within the United States, and you will not be asked to pay anything on delivery. If a carrier nevertheless requests a payment, contact us before paying and we will resolve it. Sales tax for U.S. orders is calculated at checkout based on the shipping address.

8. Shipment Tracking

Every order ships with a tracking number, sent to you by email as soon as the carrier scans the parcel. You can follow your delivery at any time at elraktravel.com/apps/17TRACK. Tracking may take 24–72 hours to show the first scan, and international parcels can show no movement for a few days while in customs — this is normal. If tracking has not updated for 10 business days, contact us and we will open an inquiry with the carrier.

9. Incorrect or Incomplete Addresses

We deliver to the address you provide at checkout. Address changes are possible only before dispatch, so contact us right away if something is wrong. Where a delivery fails because the address was incorrect, incomplete or the parcel was not collected, and the carrier returns it to us, we can reship it (a reshipping fee may apply) or refund the order less the shipping costs we incurred.

10. Problems in Transit

We are responsible for your order until it is delivered. Parcels that are lost in transit — no delivery scan and more than 10 business days beyond the estimate — are reshipped or refunded in full after we confirm the loss with the carrier. For parcels shown as delivered but missing, tell us within 7 days and we will investigate; please also check with neighbors and the local carrier office. Damaged deliveries are replaced or refunded when reported within 7 days with photos of the item and its packaging.

11. Contact Us

Our team can help with any delivery question: info@elraktravel.com · WhatsApp +1 (948) 230-6026 · +1 (948) 230-6026 · contact form. Hours: Monday to Friday, 9:00 AM – 6:00 PM, Eastern Time (ET). Please include your order number so we can look it up straight away.

Last updated: November 3, 2026.