Terms of service

Terms of Use and Sale

These Terms of Service ("Terms") govern your access to and use of elraktravel.com (the "Site") and every purchase you make from Elrak ("we", "us"). Please read them carefully. By using the Site or placing an order you agree to these Terms, to our Return and Refund Policy, our Shipping Policy and our Privacy Policy, which are incorporated by reference. If you do not agree, please do not use the Site.

1. Eligibility

Purchases may only be made by persons aged 18 or over who can lawfully enter into contracts. This Site is not intended for children under the age of 13, in line with the Children's Online Privacy Protection Act, and we do not knowingly collect their data. When you place an order you confirm that the information you provide is accurate and that you are authorized to use the chosen payment method.

2. About Us

Elrak is the trading name of Kara Joy Ortriz (DBA ELRAK TRAVEL), a limited liability company located at 19 Bender Court, Portsmouth, VA 23702, United States, EIN 42-5352764. We sell travel bags and backpacks online through this Site. You can reach us at info@elraktravel.com, +1 (948) 230-6026, WhatsApp +1 (948) 230-6026 or the contact form, Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time (ET)).

3. Prices and Taxes

All prices are shown in USD. The price of an item is the price displayed at the time you place your order. Sales tax is calculated at checkout based on the shipping address and shown at checkout. The total shown at checkout — items, shipping and taxes — is the total you pay; we do not add fees afterwards. When we advertise a discount, the reference price is a price we actually charged before the promotion. We correct pricing errors when we find them; if an error affects your order we contact you before shipping with the option to confirm at the correct price or cancel for a full refund.

4. Cancellations, Returns and Refunds

Our cancellation and refund terms, in summary: cancel at no cost before the order ships; return eligible items within 90 days of delivery, unused and in original packaging, to 19 Bender Court, Portsmouth, VA 23702, United States; return postage is free; refunds go back to the original payment method 5–10 business days after we receive and inspect the item (7 business days for cancellations); faulty or wrong items are always replaced or refunded free of charge. The full Return and Refund Policy, which you accept at checkout, governs in case of any difference.

5. Payment

Accepted payment methods: Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. All transactions are handled by Shopify Payments (powered by Stripe) using industry-standard encryption; card details never touch our systems. Charges are made at the time of order and show on your card statement as ELRAKTRAVEL.COM. Orders may be held for verification when the billing and shipping details do not match or our provider detects unusual activity; we will contact you if we need anything. For any billing question, write to info@elraktravel.com and we will look into it right away.

6. Shipping and Delivery

Delivery is available to the United States. Processing takes 1–2 business days, then 7–14 business days with Economy Shipping (USD 9.94; free from USD 100) or 7–12 business days with Express Shipping (USD 18.95). Tracking is provided for every shipment. Should a shipment be delayed beyond the promised date, we tell you in advance and you may cancel free of charge for a full refund, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. Our Shipping Policy contains the complete terms and forms part of this agreement.

7. How Orders Work

Your order is an offer to buy. After checkout you receive an order confirmation email; this acknowledges receipt of your order but does not accept it. A contract of sale is formed when we ship the goods and send the shipping confirmation. We may decline or cancel an order before shipment for reasons including unavailability, a pricing or description error, suspected fraud, or a shipping address we cannot serve; if we do, any payment is refunded in full within 7 business days. We may limit quantities per order or per customer.

8. Acceptable Use and Reviews

You agree not to use the Site for any unlawful purpose, to place fraudulent orders, to interfere with its security or operation, or to misuse promotional codes. Customer reviews published on the Site are from verified purchasers; we do not publish fake reviews. By submitting a review or other content you grant us a non-exclusive, royalty-free license to display it, and you confirm it is honest and your own. We may remove content that is offensive, misleading or unrelated to the product.

9. Warranties and Disclaimer

We provide the limited warranty set out in our Return and Refund Policy. Except for that warranty, and to the fullest extent the law allows, we make no other express warranties, and implied warranties of merchantability and fitness for a particular purpose are limited to the duration of the limited warranty. Some states do not allow such limitations, so they may not apply to you; this warranty gives you specific legal rights and you may have others that vary by state. Consistent with the Magnuson-Moss Warranty Act, nothing in these Terms disclaims implied warranties while a written warranty is in effect.

10. Liability

Our responsibility to you for any order is capped at the price you paid for it, and we are not responsible for indirect or consequential losses — such as lost profits or lost data — to the extent the law lets us exclude them. Nothing in these Terms limits liability for personal injury or death caused by our negligence, for fraud or fraudulent misrepresentation, or any liability that consumer protection law does not allow us to limit. Where your state or country does not permit some of these exclusions, they apply to you only as far as the law allows.

11. Product Information

Descriptions, specifications and photographs are provided in good faith and are as accurate as we can make them; small differences in color or finish can result from photography, lighting and display settings. Elrak sells generic, unbranded products; references to third-party brands, if any, describe compatibility and imply no endorsement. Listing an item does not guarantee stock. Where an item sells out after you order, you may wait, choose an alternative or receive a full refund.

12. Intellectual Property

The Site and everything on it, including the Elrak name and logo, images, copy and design, belong to us or our licensors. You receive a limited, revocable license to use the Site to shop; no other rights are granted. Copying our content for commercial use, scraping the Site or reusing our images requires our written consent. Notices of alleged infringement should be sent to info@elraktravel.com.

13. Other Terms

These Terms can change; check the date at the bottom of this page, and remember that each order is governed by the Terms published when it was placed. Should a court hold any clause invalid, the other clauses remain binding. Not enforcing a right today does not mean we give it up. Together with our Return and Refund, Shipping and Privacy Policies, these Terms are the complete agreement between us, replacing any earlier terms. Rights under these Terms are personal to you and not transferable; we may transfer ours if the business is sold.

14. How to Reach Us

Questions about these Terms or an order: info@elraktravel.com · +1 (948) 230-6026 · WhatsApp +1 (948) 230-6026 · contact form · Elrak, 19 Bender Court, Portsmouth, VA 23702, United States. Support hours Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time (ET)). Charges from us appear on your statement as ELRAKTRAVEL.COM.

15. Law and Disputes

These Terms and any purchase are governed by the laws of the State of Virginia and applicable U.S. federal law, without regard to conflict-of-law rules, and by the Virginia Consumer Protection Act, Va. Code § 59.1-196 et seq. where it applies. Please contact us first at info@elraktravel.com: almost every issue is resolved by our support team within a few days. Arbitration agreement. If a dispute cannot be resolved informally within 30 days, you and we agree that it will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its consumer rules, rather than in court, except that either party may bring an individual claim in small claims court. Class action waiver: claims may be brought only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. You may opt out of this arbitration agreement by emailing us within 30 days of your first purchase. This section is governed by the Federal Arbitration Act. Nothing in this section prevents you from filing a complaint with the consumer protection office of your state attorney general or with the Federal Trade Commission.

Last updated: October 7, 2026.